1.Delete your account in the app
- Open the Jamilini app and sign in with your phone number.
- Go to Profile → Settings → Delete Account.
- Read the summary of what will be deleted, type the word shown to confirm, and tap Delete.
Your account is closed straight away and you are signed out on all your devices. This can't be undone from the app, and deleted details can't be recovered.
2.What needs settling first
So that nobody is left owed work or money, the app won't close an account while any of these are open. It tells you exactly which ones apply to you:
- A booking that is still upcoming or in progress — it needs to be completed or cancelled first.
- A refund on its way back to your card — it needs to arrive first.
- For artists: money in your wallet — withdraw it to your bank first.
- For artists: a withdrawal on its way to your bank — it needs to arrive first.
3.What is deleted
- Your name, email address, profile photo and bio.
- Your saved addresses, location and favourites.
- Your saved cards.
- Your notifications and the push notification tokens for your devices.
- For artists: your portfolio, your bank payout details, and your artist profile — your services are taken off Jamilini and you no longer appear in search.
4.What is kept, and why
Records of your bookings, payments, refunds and payouts are kept, with your name removed, for as long as Saudi law requires for accounting and tax purposes and to handle any dispute. A booking also belongs to the other person in it, so their record of it stays intact. These records are not used for anything else.
Your phone number stays attached to the closed account, so the number is recognised as a closed account rather than signed up again over those records.
5.Can't open the app? Request deletion by email
Email support@jamilini.com with the subject Delete my account. Send it from the email address on your account if you added one, and include the phone number your account uses.
Before deleting anything, we verify that the account is yours, and may ask you for details that confirm it. We complete verified requests within 30 days and confirm by email when it's done. The same rules apply as in the app: anything that still needs settling will be settled first.
You can also ask us to delete specific data without closing your account, such as a photo or a saved address — email support@jamilini.com and tell us what you'd like removed.
6.More information
Our Privacy Policy explains what we collect and how long we keep it. For anything else, see Help & Support.