Help & Support
We're here to help with your account, a booking, a payment or anything else in the Jamilini app.
support@jamilini.com
We reply within 1–2 business days.
To help us help you faster, include:
- The phone number on your Jamilini account.
- If it's about a booking: its date and time, and the name of the artist or client.
- What happened, and a screenshot if you have one.
Never send us your full card number, card security code or one-time sign-in code. We will never ask for them.
Frequently asked questions
How do I book an artist?
Choose a service, pick an artist, then choose a date and time and the address where you'd like her to come. Bookings need to be made at least 5 hours in advance. Your booking is confirmed once you pay the deposit.
How do the deposit and balance work?
You pay a 20% deposit when you book to secure your time slot, or you can pay the full amount up front. The remaining balance is paid in the app once the service is done, and the booking is completed once it's fully paid.
Please never pay your artist in cash or by bank transfer — payments outside the app aren't protected and can't be refunded through Jamilini.
How do I cancel, and will I get a refund?
You can cancel from the booking in the app up to 5 hours before the appointment, and you'll get a full refund of what you paid. Within 5 hours of the appointment the booking can't be cancelled in the app — email us and we'll look at it with you. If your artist cancels, you're refunded in full.
Refunds go back to the card you paid with and can take several business days to appear, depending on your bank.
What if I'm not happy with the result?
When your artist marks the service as done, you have 2 hours to confirm it or request a revision in the app. If you still can't resolve it, contact us before that window ends.
How do I become a Jamilini artist?
Download the Jamilini app, sign in, go to your Profile and choose to become an artist, then complete the partnership application. Our team reviews every application and you'll be notified in the app once it's decided.
When do artists get paid?
When a booking is completed and paid, your earnings — the booking amount minus Jamilini's platform commission — are paid out to the bank account (IBAN) you registered. Any remaining balance in your wallet can be withdrawn from the app.
I didn't receive my sign-in code.
Check that the phone number is correct and that your phone has signal, wait a moment, then tap Resend. If it still doesn't arrive, email us from any address with the phone number you're trying to use.
How do I delete my account?
In the app, go to Profile → Settings → Delete Account. The full steps, and what is deleted and kept, are on Delete your account.