1.Who we are
Jamilini operates the Jamilini app and this website and is responsible for the personal data described in this policy. You can reach us about anything in it at support@jamilini.com.
2.The data we collect
We only collect what we need to run the service. Depending on how you use Jamilini, this includes:
- Your phone number. You sign in with your mobile number and a one-time code we send you by SMS. The code is delivered through our SMS provider, Twilio.
- Profile details. Your name, email address and profile photo, if you add them.
- Addresses and locations. The addresses you save and the location you pick on the map for an appointment. We use Google Maps and Google Places to search for, choose and show locations. We use your device's precise location only if you allow it, to find artists near you and to help set your address. You can turn this off at any time in your device settings and enter an address yourself.
- Bookings. The services you book or provide, the date and time, the appointment location, notes you add, any added services, prices, and the status of the booking.
- Reviews. The ratings, comments and photos you post about a booking.
- Chat. The messages and photos you exchange with your artist or client inside the app. Phone numbers, email addresses and similar contact details typed into a chat are automatically masked. Our team may review a conversation if it is reported or flagged for safety.
- Payment details. Card payments are processed and tokenised by Moyasar, a licensed Saudi payment provider. Jamilini never receives or stores your full card number or security code. We keep only the card brand, the last four digits and a reference from Moyasar so a card you choose to save can be used again, together with a record of each payment and refund.
- Device and app information. A push notification token from Google Firebase Cloud Messaging, so we can send you notifications, and the app version and platform (iOS or Android) you use, so we can tell you when an update is needed.
- Messages to support. What you tell us when you contact us, and our replies.
If you are an artist, we also collect:
- Your partner application: your national ID or residency number, photos of your ID (front and back), a selfie our team uses to check it matches your ID, your self-employment certificate and social media accounts if you add them, and the home location you pin. We use these to verify your identity and review your application.
- Your artist profile: the services you offer and their prices, your portfolio photos and videos, and your availability.
- Payout details: the bank account holder's name, the bank name and your IBAN, so we can pay you. We also keep a record of your earnings, wallet balance and withdrawals.
Face ID and fingerprint sign-in is handled entirely by your device. Jamilini never receives, sees or stores your biometric data — your phone only tells the app whether the check succeeded.
3.How we use your data
- To create and secure your account and sign you in.
- To let you find artists, make and manage bookings, and connect each client with her artist.
- To take payments, issue refunds and pay artists their earnings.
- To send you notifications about your bookings, messages and account.
- To keep Jamilini safe: preventing fraud, misuse and attempts to take bookings off the platform, and investigating reports.
- To answer your questions and resolve problems and disputes.
- To meet our legal, accounting and tax obligations in the Kingdom of Saudi Arabia.
- To understand how the service is used and improve it.
We rely on what is needed to provide the service you asked for, our legal obligations, our legitimate interest in keeping the platform safe and working well, and — where the law requires it, for example for precise location — your consent.
4.What we don't do
- We do not sell your personal data.
- We do not show third-party advertising in the app, and we do not share your data with advertisers.
6.How long we keep it
We keep your data while your account is open.
When you delete your account, your profile details and other personal data are deleted or anonymised. Booking, payment, refund and payout records are kept for as long as Saudi law requires for accounting and tax purposes and to handle disputes, and are not used for anything else. We also keep your phone number with the closed account, so the same number is recognised as a closed account rather than signed up again over those records.
See Delete your account for exactly what is removed and what is kept.
7.How we protect it
Data is encrypted in transit between the app and our servers, access to personal data is limited to the people who need it to do their work, and card details are held by Moyasar rather than by us. No system can be guaranteed to be completely secure, but we work to protect your data and will act promptly if something goes wrong, including notifying you and the authorities where the law requires it.
8.Your rights
Under the Saudi Personal Data Protection Law you have the right to:
- Be told how your personal data is collected and used — which is what this policy is for.
- Access your personal data and ask for a copy of it.
- Ask us to correct data that is inaccurate or incomplete.
- Ask us to delete your personal data when we no longer need it, subject to the records the law requires us to keep.
- Withdraw your consent where we rely on it, for example by turning off location access.
You can edit your profile and delete your account yourself in the app. For anything else, email support@jamilini.com. We may ask you to confirm that the account is yours before acting on a request, and we will respond within the time the law allows. If you are not satisfied with our answer, you can complain to the competent authority in the Kingdom, the Saudi Data & AI Authority (SDAIA).
9.Permissions on your phone
The app asks for permission before using your location, camera, photos, notifications or Face ID / fingerprint. Each one is optional and only used for the feature that needs it, and you can change your choice at any time in your device settings.
10.Age requirement
Jamilini is for people aged 18 and over. We do not knowingly collect data from anyone younger. If you believe someone under 18 has an account, please contact us and we will remove it.
11.Changes to this policy
We may update this policy as the service changes. The date at the top shows the latest version. If we make a significant change, we will let you know in the app before it takes effect.
12.Contact us
Questions or requests about your personal data: support@jamilini.com.