1.Who can use Jamilini
- You must be at least 18 years old.
- You create your account by verifying your mobile number with a one-time code. Keep your phone and your account secure — you are responsible for what happens on your account.
- The information you give us, including your name, address and, for artists, your application, services and bank details, must be accurate and kept up to date.
- One person, one account. You may not use someone else's account or number.
2.What Jamilini is
Jamilini is a marketplace. We connect clients with independent beauty artists and handle booking, payment and communication in the app. Artists are independent professionals: they are not Jamilini's employees or agents, and they decide how to carry out their services.
Each artist is responsible for the quality and safety of her services, for the hygiene of her tools and products, and for holding any licence or permit her work requires. We review partner applications before artists can take bookings, but we cannot guarantee the result of any individual service.
3.Making a booking
- Bookings must be made at least 5 hours before the appointment.
- Prices are shown in Saudi riyals before you book. A travel fee may apply, depending on the distance between the artist and your location; it is shown in the price before you pay.
- Give an accurate address and a suitable, safe place for the service, and tell your artist in advance about any allergies, skin sensitivities or other needs.
- A booking is confirmed once the deposit (or the full amount) has been paid.
4.Deposit and balance
- When you book, you pay a 20% deposit to secure the time slot. You can also choose to pay the full amount up front.
- The remaining balance is paid in the app once the service is done. A booking is only completed once it has been paid in full.
- All payments are made in the app by card and processed by Moyasar, a licensed Saudi payment provider.
Never pay an artist outside the app — not in cash and not by bank transfer. Payments made off-platform are not protected by Jamilini, cannot be refunded through us, and breach these terms.
5.Added services
During a booking, your artist may propose an additional service. It is only added if you approve it in the app, and its price is added to the balance you pay at the end.
6.Completion and revisions
When your artist marks the service as done, you have 2 hours to confirm it or to request a revision if something is not right. If you do neither, the booking is completed automatically when that window ends, provided it has been paid in full. If you have a problem you cannot resolve with your artist, contact us before the window ends.
7.Cancellations and refunds
- You can cancel a booking in the app up to 5 hours before the appointment and receive a full refund of everything you paid.
- Within 5 hours of the appointment, the booking can no longer be cancelled in the app. If something has come up, contact support and we will look at it with you.
- If your artist or Jamilini cancels the booking, you receive a full refund.
- Refunds go back to the card you paid with. Depending on your bank, they can take several business days to appear.
8.For artists
- To offer services you must apply in the app and be approved. We may ask for documents or a skills check, and we may decline or withdraw approval.
- Keep your services, prices, portfolio and availability accurate, and honour the bookings you accept.
- After a booking is completed and paid, your earnings for it — the booking amount minus Jamilini's platform commission, as shown in the app — are paid out to the bank account you have registered. You can withdraw any remaining wallet balance from the app.
- You are responsible for your own tax and registration obligations and for the licences your work requires.
- Bookings with clients you meet through Jamilini must stay on Jamilini.
9.Reviews
Reviews can only be left for real bookings and must be honest and respectful. We may remove reviews that are fake, abusive, irrelevant or that share personal information, and we may act against accounts involved in manipulating reviews.
10.What's not allowed
- Harassing, threatening, insulting or discriminating against anyone.
- Sharing phone numbers or other contact details, or otherwise trying to take bookings or payments off the platform.
- Fraud, including fake bookings, chargeback abuse or using a card that isn't yours.
- Fake reviews, or offering anything in exchange for a review.
- Uploading content that is illegal, indecent, misleading, or that you don't have the right to share.
- Interfering with the app or trying to access accounts or data that aren't yours.
11.Your photos and content
You keep ownership of the photos, videos and text you upload, such as portfolio items and review photos. You give Jamilini a non-exclusive, royalty-free licence to store, display and reproduce them in the app for as long as they are on the service, so we can show them to other users. You confirm that you have the right to upload them and the consent of anyone who appears in them.
12.Suspension and closing your account
We may suspend or close an account that breaches these terms, puts other users at risk or is involved in fraud. Where appropriate, we will tell you why.
You can delete your account at any time from the app, once any booking in progress and any money owed to or from you has been settled. See Delete your account.
13.Disclaimers
We work to keep Jamilini available and accurate, but we cannot promise that the app will always be uninterrupted or error-free, or that a particular artist or time will be available. Services are provided by the artists themselves, and the results of a beauty service can vary.
14.Limitation of liability
To the extent permitted by the laws of the Kingdom of Saudi Arabia, Jamilini is not liable for indirect or consequential losses, and our total liability to you in connection with a booking is limited to the amount you paid for that booking. Nothing in these terms limits any liability that cannot be limited by law, or any right you have that cannot be waived.
15.Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia. If you have a complaint, please contact us first so we can try to resolve it. Any dispute we cannot resolve together will be handled by the competent courts of the Kingdom of Saudi Arabia.
16.Changes to these terms
We may update these terms as the service changes. The date at the top shows the latest version. If we make a significant change, we will let you know in the app before it takes effect. Continuing to use Jamilini after that means you accept the updated terms.
17.Contact us
Questions about these terms: support@jamilini.com.